My fiance works in retail. He deals with many annoying customers a day. You need patience, a sense of humor and a good understanding of what you are trying to sell. It helps to rant about them after work with colleagues, too!
It is important for a customer-service-agent to deal first the concept. as an agent he/she must posses the knowledge regarding the company's resources in giving services through customers. the major...
CONFIDENTIALITY
all details held on clients are and must remain confidentail: this means that their information is private and must not be given out. Only authorised are allowed to have access to...