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Difference between up selling and cross selling?

Answer:

Cross sell is when customer comes up to buy something and we sell completely a different product (not similar)

For Example: Customer wants to buy Quatrro and we sell Convergys.

Up sell is when customer comes to buy something and we sell the similar product but expensive one.

For Example Customer wants Oxicogen and we sell him Quatrro which is much more expensive.

First answer by Elastic Path. Last edit by Shubham86. Contributor trust: 0 [recommend contributor ]. Question popularity: 10 [recommend question].

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