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Do charter communications provide excellent customer service when technical problems arise?

Answer:
While Charter says that they do offer excellent customer service, I have not received it personally. They claim to have it, but the majority of their service is electronic on the phone and it is impossible to actually get a person on the phone.
First answer by Answers Publishing Network. Last edit by Answers Publishing Network. Contributor trust: 96 [recommend contributor recommended]. Question popularity: 1 [recommend question].

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