all you have to do is flip your heli over and it should have a letter such as an a b c (it is located right under the power button) what ever it is is what u set your controller tonow how to lift...
you have to chek your control battery and when you put new batterys press and hold the trim button until the heli will work or you could slide the bottom
you can get the havoc heli at the following stores wal-mart k-mart .
toys are us and ebay. by the way they cost $40-$80 but if you want to get cheap you should buy it at ebay.com I got it for $14.98...