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Explain why company procedures are important to good customer service?
Wiki User
∙ 13y ago
because customers don't want to be put through the wringer, passed from person to person in an attempt to get to someone who actually knows what they're doing. simple, definative company policy and procedures help to avoid torrents of polite abuse pouring down the phone lines. it also tends to keep customers rather than send them away in droves.
Sueing is an option if there absence of service caused you grief rather it be financial or mental.
Wiki User
∙ 13y ago
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How company procedures contribute to consistent and reliable customer service?
it helps the company
Why is it important to identify the nature of a customer inquiry?
for a private limited company it is important that customer research is carried out to indentify
What are the duties of a customer care officer?
That depends on the company, but overall, to treat customers kindly, and to do what we can for them. It is important to never make it personal. If they are frustrated, we can help and explain, but never act frustrated back at them.
3. Explain how a company designs a customer-driven marketing strategy?
A customer driven marketing strategy puts the customer and their needs and perceptions first. This means truly listening to what the customer wants, not telling the customer what they want.
Why is important to have a customer services quality?
so customers stay with existing company
How company procedures contribute to consistent and reliable customer service?
it helps the company
What is important in a company?
customer service
what qualities are required for a cust service wireless company rep?
The qualities required for a customer service wireless company representative is one that understands the policies of the company and can explain it clearly to the customer.
Why is it important to identify the nature of a customer inquiry?
for a private limited company it is important that customer research is carried out to indentify
What impact of customer service have on the customer?
The impact and professionlism of a company or organization is very important to the customer, you are sending a message that you care about your business and the customers that walk in to your company.
Is Siebel a good customer management service for a company as important as Oracle?
Siebel is a good customer management service for a company as important as Oracle. As a matter of fact the Seibel CRM software is produced by the Oracle company.
What are the duties of a customer care officer?
That depends on the company, but overall, to treat customers kindly, and to do what we can for them. It is important to never make it personal. If they are frustrated, we can help and explain, but never act frustrated back at them.
3. Explain how a company designs a customer-driven marketing strategy?
A customer driven marketing strategy puts the customer and their needs and perceptions first. This means truly listening to what the customer wants, not telling the customer what they want.
Whose perceptions of the company's products or services are the most important to the managers?
customer
Why is important to have a customer services quality?
so customers stay with existing company
Why is customer service important in a company?
The customer is keeping your business going and if you keep them happy they will want to by more of your product or services
Why it is important to follow company procedures when answering the telephone?
making sure you are giving out wrong information
