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Give a brief introduction of Front office department in Hotels.?
Wiki User
∙ 14y ago
The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay.
Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service.
The Front Office Manager who comes under the direct supervision of the Director of Rooms and supervises the Front Office Department
Important of Front Office Department to the Hotel
.Hospitality, warm welcome
.Often provide first and last impression.
.Often have longest contact with guest.
.Continuity: Long term service, recognition of repeat guests, remember names, guest histories.
.Acquaint guest with hotel.
.Sell hotel food and beverage outlets.
.Upsell: Suggest deluxe and suites.
.Smoother over disgruntled guests. source : http://www.hotelmule.com/html/8/8-351.html
Wiki User
∙ 14y ago
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Why front office department is the back bone of hotel?
Front office department is the back bone of hotel because they are the ones who first to impress and give the best face to satisfy customers. Give the insights of the hotels.
Definition of front office department in hotel?
The front office department at most hotels is the department responsible for taking care of guests on arrival and departure. The department operates the front desk area and sometimes the concierge desk.
What is the relationship of Front Office Department and Security Department?
relationship between the front office and the security office
How do you write a Transfer letter from F and B department to Front Office department?
how to write a transfer letter from housekeeping department to front office
Equipments used in front office in hotels?
pencil
What is the new trends in the front office department in hotel operations?
The new trend in the front office department of hotel operations is to make sure check in and out processes and efficient as possible. Also, most hotels would need to make sure the front offices are properly staffed. Proper staffing in the hotel ensures the customers are assisted in a timely manner.
How Front office department interrelated with human resources department?
The front office department is interrelated with the human resources department due to the fact that human resources relies on the front office. The front office is generally the point of contact for students, who may need human resources. Human resources may also use the front office department to distribute applications, and other types of paperwork.
What are the personnel that compose the front office department?
hirarchy of front office staff
How is the front office called in small hotels?
it is called a lobby
What is the five department operating in five stars hotels?
entertainment food and beverage front desk housekeeping accounts ground/landscaping human resource
Action plan for front office department?
Yes
What are the rules and regulations in front office department?
be patient
