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it makes the staff imbarresd n annoyed because theyre being represented by a awful customer service staff
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∙ 11y ago
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Effects of providing poor customer service?
explain the effects of providing poor customer service
Poor customer service?
percentage of customers lost through bad customer service
The effects of poor customer service?
Diminished customer base.
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
Effects of providing poor customer service?
explain the effects of providing poor customer service
Describe how poor customer service can impact upon organisationalefficiency and staff morale in relation to the tsaff?
no idea mate im stuck to
Poor customer service?
percentage of customers lost through bad customer service
What are the some of things that can irritate people when dealing with customer service department?
The main thing is poor service which may be resulted from the following points starting with pressure of work,when customer service provider work with pressure automatic the customer will be irritated, personal problem such as stress,poor management when staff thinks the customer service is a job of someone not me,no commitment this is when people are not committed to the job,it is not my job which is a disease to many organization.If all happen to be seen by customer why cant he be irritated?
The effects of poor customer service?
Diminished customer base.
Why are poor staff training is important to a excellent customer services?
poor staff training can be disastrous, when they start meddling with customer's daily life, phone calls and mails. So the staff must be trained well to serve well.
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
What kind of customer would you like to approach a satisfied customera doubtful customer or an irate customer?
For me, I prefer both. Why? Because doubtful customer can educate about the product or service from inquiries up to order processing and angry customer can pacify them by sympathy, offering a reward program and ask an apology about poor product or service and poor customer service. My objective is to retain the customers for patronizing the product/service regardless what type of customers are.
Are there any negative reviews about Jessops UK?
There are more negative reviews about Jessops UK than positive ones. Many customers complained about poor customer service, unknowledgeable staff, and late deliveries.
Bad points of customer service?
The bad points of customer service are slow service, poor quality service, unresolved issue, not entertaining the customers and can give the loyatly promo to loyal customers.
Is the BT customer service good?
Many of the reviews for BT Broadband are very poor. There are complaints about the overall service and about customer service in general. There are a broad range of complaints about this company.
