I feel discouraged, because I am unsure of what to say to prospects.
encourage
Sometimes discouraging bullying is tough. You want them to stop bullying the other person, but you don't want the bully to target you instead. Here's an example of how you can discourage bullying:...
Encourage
dishearten, depress, intimidate, overawe, demoralize, dispirit, deject, put off, deter, dissuade