How do you answer 'Describe a time you solved a problem' in a job interview?

Answer

If you're not the supervisor or in management, you have no business making business decisions. It's a trick question.

What they want to know is how you delegated problems to the proper channels. They want to know If you contacted your higher-ups with the present dilemna and gave them a briefing on the situation.

What you want to do is get the name of the person who has the problem, and his/her phone number. Call your supervisor and if he/she isn't there, leave a message about the situation and give the person's name and number. The customer will have to be patient because there's nothing you can do.

You tell your co-workers about the situation, and let the next shift be aware of the situation as well. It's all about communication and delegation of authority in business. If you were hired to solve problems, then of course, tell them of your problem solving skills.

 

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