What is the best answer for what skills can you bring to a customer service job interview?

Answer 1

A+ The one with the best references.

There is no right or wrong answer. They want to know what you think good customer service is. For me, it's not about quick service, but helpful service. If I'm at the grocery and ask a worker where a certain item is, most of the time they just tell you what aisle it's on. Those are the ones that are just doing their job.

The ones with good customer service are the ones that tell you, and guide you to the exact location. "It's in Aisle 4. Let me take you to it." Or, "John! This young lady is looking for a blah-blah, I don't know where it is. Can you show the miss where it's at? Thanks." If all you needed to know was the aisle number, you can just reply with, "Oh, that's not necessary, thank you very much!" That's good customer service!

and here is more...

Customer satisfaction begins with the first contact a customer has with your company. Good customer service looks like this: Make sure you represent a product or service you believe in! Then...Warm, sincere greeting on first contact. Establish whether your business has what the customer needs (offer to help find it)-provide it or suggest better alternative, to their benefit. Develop an easy, positive rapport with the customer which lets them know they are respected and appreciated. Go above and beyond. Then, provide an easy, efficient way to complete the transaction. Sincerely and warmly thank the customer for their business and invite them to come back if ever they need your help again (in whatever way is appropriate in your case). Actually, that's excellent customer service- and it keeps people coming back to you..

More answers from Wiki s contributors:

When a customer has received exceptional standards of service from a provider and leaves a shop/wherever feeling very satisfied.

It sort of depends on the actual job. But the basic answer would be something like "Being friendly and courteous. And to do what it takes to make the customer satisfied."

Great customer service is when an employee takes the time to listen to your concerns by genuinely expressing interest, sympathy, and their eagerness to satisfy you. Someone who is sincerely caring, compassionate, understanding, fair, and helpful is better than someone who knows their job so well that they brush you off as ignorant.

Straightway jacket formula is "What we want, when hire someone." To feel that we are being attended properly with priority, attentive listening with empathy showing concern and appropriate solution as close to perfect possible.

An additional aspect that is essential to good customer service is the ability of the seller to, within reason, take extra measures to differentiate their customer services from their competition.

Customer Service means exceeding their expectations. Every one expects a certain amount of service, some more than others. But when you EXCEED that, then you have added the "WOW" factor. It would be great if your customers said "WOW, I didn't expect that" or "that was beyond what I expected". Then they are more likely to CHOOSE you as their "provider of choice".

Customer service is customer satisfaction

Good CS means not ignoring the customer and giving them your undivided attention; if you can't answer their question. find someone who can.

The basis of Customer satisfaction is to take care of the customer the best way you possibly can while still staying in the companies guidelines.

all the questions they have truthfully, if you don't know the answer find someone who can.

"Good customer service" Is service that is rendered with customer satisfaction in mind and results in a return, repeat, refferal, and regular business from a customer.

Answer 2

It is better to study a little more about customer service orientation.

You can start with this PDF http://cuic-prod.docenthost.com/cusource/comp/pdf/samdevguide.pdf

By the way, I always used a customer service orientation approach within my projects, even before they come with this label "customer service orientation". It is simple, but to answer in a job interview you have to link your way of work pointing the aspects of it that meets a "customer service orientation" approach.

Sorry for my English, it's not so good.

Hop this helps.

Answer 3

customer care service is the concept of attending to customer in any situation no matter what type of the customer you have and meeting the expectations of the customers and giving them more than what they expected.

Answer 4

in order deal with the customer and also in customer service sector the can have good communicating ability and they have the ability to manage the situation or difficulty what they faced.They should have good managing skills,they should have much patience in dealing with different kinds of people.

Answer 5

When you introduce yourself when you go to a customer service job interview make sure you include a nice smile, and firm handshake. Also, make sure you are dressed presentably.

Answer 6

its to provide the best efficient services to clients whether in-house and or out-house , with proper processes as per organization policies and procedures

Answer 7

Great customer service is providing the customer with information or services to satisfy him to the highest degree, while still following company policy and guidelines.