You answer a call in a call center just the way management tells you to. Each call center service has its own requirements for how a call is to be answered.
Its depends like if he is dialing in call center then he is a working as a "Caller" or "Telecaller" or "Agent". Managing callers under him then "Team Leader" or "Team Manager"
A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to...
Call management is easy with the right kind of phone system. Virtual PBX system has features that can back up call handling system of different kinds of business.
A call center is called such because it employs people to either take or make telephone calls to existing or potential customers. Centers which also use web-based chat, SMS, social media, etc. are...