- Home
- Search
- Settings
- Top Contributors
- Help Center
Answer:
Hello:
Thank you for your time on this, please interpret this letter as an unbiased response to your business choices. I recently signed up for a live online course to prepare for the GMAT. Since signing up, my situation has changed and where I needed to take your course online, I now have the chance to take it in a classroom setting.
However, when I called to cancel my online course, I was told I would not receive a refund. Ridiculous, is what I thought, as I have not received the course materials and have not logged in to view any course content.
I made the argument that if I did not receive a full refund I would not purchase the classroom course from your company. This argument was not interpreted with logic and instead the ego of Mrs. Williams (to whom I was speaking at ext. 2659) got involved. She told me I could either pay a penalty of $100 or apply my money to the classroom course. She then proceeded to tell me about the costs in processing my online course for the time I was signed up, but did not use.
I happen to be a web developer and as a consequence I write and manipulate applications that handle data all day. I can tell you from experience, it costs next to nothing to "process" my online course registration. I digress...
The point is, I was planning on getting a full refund, managing that money until the time came to sign up for the classroom course in Denver this summer, and apply it there. However, I am nettled to pay the $100 "processing fee" (which is really just money taken for services not received), so I will not be signing up for you classroom course this summer, unless you wish to improve my view of your company.
Additionally, I now consider that $100 sunk cost. So in response, I have decided to "work" the money off. I get paid $37.4555 per hour at my job. So I will work online for roughly 2.67 hours explaining on forums and blog posts why potential customers should avoid your company at all costs. I am 26 years old and belong to a demographic where many of my peers are likely to go to graduate school. I promise to relate my experience dealing with you to them.
Cheers, I had better get started I'm down to 2.34 hours of work left.
Most Sincerely,
Mike N.
(Letter to Princeton Review regarding their LiveOnline course)
Thank you for your time on this, please interpret this letter as an unbiased response to your business choices. I recently signed up for a live online course to prepare for the GMAT. Since signing up, my situation has changed and where I needed to take your course online, I now have the chance to take it in a classroom setting.
However, when I called to cancel my online course, I was told I would not receive a refund. Ridiculous, is what I thought, as I have not received the course materials and have not logged in to view any course content.
I made the argument that if I did not receive a full refund I would not purchase the classroom course from your company. This argument was not interpreted with logic and instead the ego of Mrs. Williams (to whom I was speaking at ext. 2659) got involved. She told me I could either pay a penalty of $100 or apply my money to the classroom course. She then proceeded to tell me about the costs in processing my online course for the time I was signed up, but did not use.
I happen to be a web developer and as a consequence I write and manipulate applications that handle data all day. I can tell you from experience, it costs next to nothing to "process" my online course registration. I digress...
The point is, I was planning on getting a full refund, managing that money until the time came to sign up for the classroom course in Denver this summer, and apply it there. However, I am nettled to pay the $100 "processing fee" (which is really just money taken for services not received), so I will not be signing up for you classroom course this summer, unless you wish to improve my view of your company.
Additionally, I now consider that $100 sunk cost. So in response, I have decided to "work" the money off. I get paid $37.4555 per hour at my job. So I will work online for roughly 2.67 hours explaining on forums and blog posts why potential customers should avoid your company at all costs. I am 26 years old and belong to a demographic where many of my peers are likely to go to graduate school. I promise to relate my experience dealing with you to them.
Cheers, I had better get started I'm down to 2.34 hours of work left.
Most Sincerely,
Mike N.
(Letter to Princeton Review regarding their LiveOnline course)
First answer by ID3632327443.
Last edit by ID3632327443.
Question popularity:
1
[recommend question].
What year was the ERA passed?
In: Decade - 1970s
Answer it!
How can you get the hidden item in twisted thicket?
In: Poptropica
Answer it!
What is a good name for a strawberry roan horse?
In: Care of Horses
Answer it!
» more