What would you do if you had deal with an angry customer?

Answer 1

Any company customer/client courtesy is priority and management are trained to deal with angry situations. When talking use calm, slow voice,

sympathetic tone listening to their problem and their concerns and gather more information. Ask questions of specifics on direct points of their issue. Asking for specific information tells them that you are getting right on their issue. These two things stop escalation of the anger in its tracks. This will calm most but there will always be an exception and all you can do is use the same calm and respectful courtesy even with them and never forget to keep professional. Also, you might note that people from some areas speak in a very direct, loud tone as a matter of course and it just sounds angry to those of us in other areas of the country.

Answer 2

Handling Irate Customers

Suggestions:

1. Get a clear understanding of the problem as quickly as you can. To diffuse the anger try - feel, felt, found

I know you how you feel, this would be very frustrating....blah, blah, blah

I felt the same way (would feel the same way).

I've found that if....blah, blah, blah

2. Or simply ask, what can I do to solve this problem for you?

It is vital to mention, however, since this is a job interview, that you would follow all specified company guidelines for resolving the customers dispute - it is always important to respect the customer it is just as important to protect the interests of your employer.

Here is more input:

• I would show concern for the customer and allow them to vent but not take total control of the conversation. And ask what can I do to help the situation. In a calm manner and a pleasant voice to diffuse the situation.

• Basically I feel that we should try and regain control of the situation rather than have the customer shout abuses and rave and rant about a situation that might take only a minute's work, if discussed on the right frequency. Wait for sometime, let the customer take a breath, cut in, take control (but slowly and delicately, dont bully him) and drive him on your route.

Answer 3

Listen. Make sure you have heard correctly by telling them what you heard. Then either respond or tell them you will look into the problem and get back to them (and quickly do that).

Fix their problem, if possible. If not explain why not. Offer sympathy and empathy. Offer some form of conpensation, if possible and reasonable.

Answer 4

Remember we are all angry customers at one time or another. We all have bad days and we all take it out on someone who doesn't deserve it, it's impossible not to. Don't give back to their hostility, most of the time people who are like "this" want to get into an argument, they want to get out some of their bad mood- don't help them. If it's a phone conversation: let them vent, just wait till their done. If it's in person, no matter how hard it is just give them your best. Throw in something cute for kicks, like "I really like your ear rings". When we're angry we forget sometimes that the person we are handing it out to is an individual. It helps to redirect.

Answer 5

Try to make them to calm down and talk about why are they angry.
If it is a restaurant you could just give them another food.
:D

Answer 6

Try to remain calm and polite and learn as much about the problem as you can.

Answer 7

Try to calm them down whilst being understanding and listening to their complaint if they get abusive send them out

Vagina

Answer 8

keep as cool and calm as possible. try to divert them away from the problem show them any related offers and if all else fails there's always a free gift or monetary refund

Answer 9

Agree and make minimal replies.