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How do you deal with mad or upset customer?

Updated: 8/18/2019
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Wiki User

13y ago

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Empathize rather than sympathizing. Show your expertise on the product/service in question, some authority on what you can/cannot do for the customer and thirdly reassure him/her that you will do your best to save the customer some precious time and the unwanted frustration. In the worst case offer an alternate product offered by another company and refund their money.

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13y ago
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Q: How do you deal with mad or upset customer?
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