Answer:
So you take the lock and the metal kinda loop part you grab it with your middle finger and kinda push with your ring and index fingers. Then you twist the knob SLOWLY when you come across the right number you will feel the metal loop you are grabbing on to loosen up a little bit that's the first number. Do that two more times and make sure you KNOW that when the lock loosens up it is real. After you feel and know the numbers tug on the metal loop a little (not to hard not to soft) and the lock should unlock! I hope this is useful and it works out fine.