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Sounds like the rod that attaches from the door lock to the handle mechanism may have come off. there is only a small clip that keeps this in place and it mat have broken. or a bushing within the locking mechanism itself may have worn out. I would check the rods first there may be up to 3 of them. 1 goes to locking mechanism near the window (in and out. lock with key and lift button), if electric locks, one may go to locking solenoid and the door release which goes to interior door handle and outside door hangle

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Q: How do you fix a door lock that does not open from the inside or outside?
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