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Hi,
Hope you're doing fine
There can be two cases;
1. Your Phone is Locked - Lebara SIM cards only work on unlocked phones. Make sure your phone is unlocked before using a Lebara SIM
2. You need the PUK number to unlock your SIM. You can either call our customer service or email me at pooja.moolchandani@lebara.com with your details and we can take it from there.
Also, if you want us to give you a call just mail me at the above mentioned address and we will be more than delighted to do so.
Hope this was helpful
Have a wonderful week ahead
Regards,
Pooja
(Lebara Customer Service)
Wiki User
∙ 13y ago
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