According to their website, the Bank of Montreal places great importance on providing great customer service. BMO also provides a free tool called MoneyLogic which allows customers to track and control their money.
The best way to research different banks is through their websites. Most banks have information about their services fully online. Other ways are to visit the banks themselves or ask a customer.
It is difficult to say which online saving banks offer the best customer support as different people will have a different opinions on what makes a good customer support such as response time, politeness, knowledge of the subject and many other communicative skills.
Charter One online bank is similar to other online banks in terms of rates offered on savings accounts and CD's. A good aggregator is Bankrate, as this site aggregates all online bank's data and rates.
Citibank interest rates are almost the same as the other banks. They might have a few different interest rates, depends on what kind of product, the interest would be different compare with other banks.
Most banks do not charge for online banking. They charge for bill pay online, POS fees, Insufficient Fund Fees and other fees.
The banks that have best ratings for online services would be ING Direct as it doesn't need a minimum amount of money. Some other high rated banks include HSBC Direct and Citibank.
There are sites sites where users give feedback and reviews of there experience with different banks. Mybanktracker seems to have the most reviews for Wells Fargo, most of them are negative.
Banks such as Bank of America and Chase have the option to pay bills online as well as other banks. Websites such as Paypal, Xpressbillpay, and Paytrust also let customers pay their bills online.
One can find listings of banks online through sites like Wikipedia. They offer a large list of banks. Other sites that have listings of banks are Onlinebankingreport, Forbes and the government site Financial Services Authority.
I know that the main bank that is like Associated Bank is called HSBC. It's also an online bank that has a few branches as well. There are also many offshore banks that are online only.
There are several banks that offer online refinancing calculators including Bank of America, Wells Fargo, and Chase. For automotive refinancing, Nationwide offers a useful calculator. There are many other types of calculators available online for other types of refinancing.
Yes, banks generally do charge for online banking, but less than other forms of banking.