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I have had this same problem on two different Grand Cherokees. Over an extended period of time the latch mechanism get out of adjustment from the slamming of the reach hatch. It is very simple to adjust, but very difficult to reach. You must pull the reach hatch interior panel away from the door while it is closed. I don't think that there is any other way to trip the level. The small arm that trips the lock is held in place by a nylon keeper and must be adjusted. This is easy to do once you get the interior trim off and the hatch opened. Do not close the hatch again after the adjustment until you have tried the handle about a half dozen times.

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Q: How to repair 1994 Jeep grand Cherokee limited liftgate that won't open I hear the open sound but the latch is stuck?
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