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How would you answer 'If you were a customer service sales representative not meeting expectations what would you change'?
Wiki User
∙ 14y ago
If I was reviewed by my supervisor or boss, and told I was not meeting expectations, I would go back and re-read the job description. Determine if I was working enough calls, quickly enough and getting satisfactory results for both the customer and the company. If you are spending more time on inter department communication that is not related to helping a customer, then you are wasting time, and the employer will not want to keep you. While the above statement is ok, you need to be specific in what is being done wrong. Not answering enough calls? Not getting the corect resource information to the customer? get specific and then get busy at acheiving the number quota that will get you on the other side of the expectations. So that you were exceeding expectations.
Wiki User
∙ 14y ago
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What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
What is the Difference between customer satisfaction and customer delight?
Customer satisfaction refers to meeting the basic expectations of customers. customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
What is the abbreviation for customer service?
CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own. CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own. CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own. CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own.
How much does a customer service representative make?
The average annual pay for a customer service representative in the United States is $44,000. The average annual pay for a customer service representative in Wichita, Kansas is $40,000.
How can good customer service allow the customer to be confident with the organisation?
Basically, good customer service builds customer confidence and loyalty because the customer knows the organization is truly interested in meeting the customers' expectations in a friendly, kind and respectful manner. Customers don't want hassles or disappointments, especially when they are paying for a product or service. Good customer service removes these barriers and concerns for the customer. Good customer service = a confident and loyal customer = higher sales
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
What specifically does a customer software computer do?
Im a customer service representative what are highly recommended brands of customer service fax software Im a customer service representative what are highly recommended brands of customer service fax software Im a customer service representative what are highly recommended brands of customer service fax software
What is the abbreviation for customer service?
CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own. CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own. CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own. CSR is the abbreviation for Customer Service Representative if that helps at all. Don't actually think these is an abbreviatioin for Customer Service on its own.
What are the typical customer service problems in your work and who should be told about them?
Abusive behaviour towards staff. Not meeting customer expectations. Not having the correct facilities. Not having a particular item.
How much does a customer service representative make?
The average annual pay for a customer service representative in the United States is $44,000. The average annual pay for a customer service representative in Wichita, Kansas is $40,000.
What are the differences between quality and safety?
Safety relates to the absence of injury or property damage Quality relates to meeting the customer's expectations for a product or service, or, in some uses, to meeting specifications.
What is quality service delivery?
Meeting your customers expectations.
Who is Customer service representative?
A customer service representative is a person who handles ringing up purchases, processing returns, and giving helpful advice to customers. Anyone can be a customer service representative, although it helps to get hired if one has previous sales experience.
How can good customer service allow the customer to be confident with the organisation?
Basically, good customer service builds customer confidence and loyalty because the customer knows the organization is truly interested in meeting the customers' expectations in a friendly, kind and respectful manner. Customers don't want hassles or disappointments, especially when they are paying for a product or service. Good customer service removes these barriers and concerns for the customer. Good customer service = a confident and loyal customer = higher sales
What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
What is call center agent?
A customer service representative.
What do you think customer service representative job requires?
Customer service representative job is to look after the various things and problems a customer faces. Try and attend those problems and make him happy and satisfied.
