Answer:
i had a customer who came in for a remodification which is handled bt another department. i had put him on the phone to the dept and after 45 ays to be precise he cmae back and said there was still no end to it. there after i decided to take the matter in m y hands and together we called the dept, and i helped him complete the application and have it sent out . he was supposed to do this on his own but i helped him.