How would you handle a customer complaint?

A provider of goods or services needs to have policies posted or explained clearly. Providing this has been done, you would politely but firmly remind the customer of the policies. If this is a customer of long standing or one who might be the source of more potential customers, it might be wise to offer a small compensation. If the policies have not been posted, you would need to resolve the complaint in the customer's favor and apologize for the confusion or miscommunication and definitely offer a compensation for the inconvenience(this would be good PR). If the customer is visibly irate and vocal with a complaint, it's wise to remove the situation to a private room/office to resolve. If this is necessary, another staff person should be in attendance.


With All my Respect for the others, you can handle the Guest or Customer Complaint as follow:

1- Listen to the Guest carefully without interruption (you can only take a notes while the Guest is talking)
2- Ever Never let the Guest fell that you are against what he is saying otherwise the Guest will forget the Problem and you will become his Problem.

3- Start your talking with the Guest thankfully saying (thank you for bringing this Issue to our attention).

4- Be smart enough and handle only the Problem that you are able to handle otherwise refer to your Supervisor or your Manager.
5- Report the Complaint to the Management even if you handled or you didn't.
6- Don't refer direct to the General Manager because if he interfered he will give a big compensation.
7- Follow up with the Guest or the responsible Department for the Complaint that everything is ok.

Improve Answer Discuss the question "How would you handle a customer complaint?" Watch Question

First answer by Magnolia. Last edit by Schiller 12. Contributor trust: 15 [recommend contributor]. Question popularity: 35 [recommend question]


Research your answer:

Answers.com > Wiki Answers > Categories > Jobs and Education > Jobs > Job Interviews > How would you handle a customer complaint?

Our contributors said this page should be displayed for the questions below. (Where do these come from)
If any of these are not a genuine rephrasing of the question, please help out and edit these alternates.
Handle customer calls?  Objections of a debtor?  What is customer complaint?  How do you handle customer?  What to say to a loud guest?  Handling customer complaint?  How do you manage technology?  How did you handle complaint?  How do you handle a complaint?  Handle uncorporative customer?  Describe a customer complaint?  How do you handle the customer?  How do you handle your customer?  How would you manage a complaint?  How do you handle stupid customer?  How do you handle guest complaint?  How do you handle irrate customer?  How do you handle customer complain?  How do you handle dificult customer?  How do you handle an irrate customer?