I would deal with the demanding customer by being calm and polite and calmly asking her to calm down or speak to the manager if however she would not comply with either of these options i would...
An employee should remain calm and professional and never escalate an argument with a customer. Ideally, the customer can be satisfied in a reasonable manner, or at least talked out of a...
First, ask them to politely tell you what the problem is. Then tell them you are willing to listen and try to find a solution to their problem. If they continue to be irrate in an abusive way, let...
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