Is the 'customer always right'?
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No. While it is important to treat your customers as you would want to be treated (go above and beyond, appreciate their business and give them the most positive experience possible)there are occasions when a customer will demand more than what you are able or reasonably willing to offer. Individuals with a false sense of entitlement, mental illness or a lack of patience or good judgement will often try to intimidate or coerce their way into receiving what cannot reasonably be given. Giving in to intimidating strategies like; shouting, ranting, or tantrums only reinforce this antisocial behavior. When one encounters a customer who demands the impossible, it is best to verbally disarm them and defuse their anger...there are many books written on how to accomplish this.

Answer

Not necessarily, however the customer is always the customer. Which for me means you often have to go that "extra mile".

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First answer by ID2321031421. Last edit by ZCadence. Contributor trust: 93 [recommend contributor]. Question popularity: 48 [recommend question]

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