Is there a set time limit for insurance companies to settle a claim a driver backed into my parked truck and isurance has been claiming to be doing an investigation for over 30 days?

Answer

Yes, and no, the insurance company has to have enough time to gather all the information needed. There are set time lines, but they can be easily extended if the additional information is needed. I am guessing that in this case the 'insured' is not responding. Was there a police report filed? If so and the police report is adverse to the insured and they will not respond then the company can make their liablitydecision based on that information. I would guess if their insured is non responsive they have sent out a 'reservations of rights' letter. You might ask them if this is the problem (non-cooperation from their insured). Also if they need additional time to investigate, they should've told you the reason they needed the additional time. Also if you are just not getting anywhere with the adjuster contact your states dept. of insurance and file a complaint. These complaints are taken very seriously and are VERY time sensative, meaning the company has a set time limit (and it's not very long) to answer the DOV. Good luck, if you have some specific facts that you would like to share, perhaps I could be of greater assistance to you.

First answer by Mama lori. Last edit by Mama lori. Contributor trust: 329 [recommend contributor]. Question popularity: 9 [recommend question]