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I tried the following:

1. uninstall zune software, rebooted, reinstalled with latest download. Didn't work.

2. did a reset (back arrow and up on the center pad and hold for 5 seconds)... Didn't work

3. did a firmware reset (repeat #2 and when you see it go blank, immediately press all three buttons. (This still didn't work!). I was getting frustrated now as I was now in a locked firmware update and it could not talk to the software to get the latest firmware arrghhhg!!!

4. Re-installed drivers (deleted scanned for new hardware, reinstalled drivers) rebooted.... Still nothing......

5. Read about 50 forums with a lot of people having the same problem....

FINALLY, I took the advice of this one recommendation... It seemed too simple to be true... But at this point I would have tried to stand on my head if I thought it would work. (The next step would have been to use it for target practice with my 30-06).

Plug it into a NON HUB USB (The back of your computer instead of the front). Low and behold... Shazamm!! Worked like a charm! I felt like an idiot but I am posting so we have fewer idiots in the world. :-) Thanks Microsoft. I wish I could submit a bill to Microsoft because between this and ME... I would make a million. By the way,,, My iPod works great in the front hub USB port...... Good Day!

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12y ago
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14y ago

Connect your Zune and open the zune software. If the computer wont detect the device...

Go to: Start >Control Panel >Windows Firewall >Change Settings >Exceptions and check the box "Zune Wireless Sync". Then hit "ok".

That should fix your problem, (to sync media, open the zune software while your zune is connected, to charge and use the zune close the zune software).

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14y ago

I have a Zune Hd and also had this problem.

Go to: Start >Control Panel >Windows Firewall >Change Settings >Exceptions and check the box "Zune Wireless Sync". Then hit "ok".

That should fix your problem, (to sync media, open the zune software while your zune is connected, to charge and use the zune close the zune software).

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Wiki User

13y ago

If you plug the usb cord into the computer and the zune and wait about 20 seconds, they will connect.

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13y ago
  • Try holding the power button for 2 seconds, then releasing it.
  • Also try holding the power button until the logo appears
  • *Make sure your Zune HD is charged
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Q: Why is your zune software not connecting to your zune?
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Related questions

What software does the zune need?

To use a Zune you must have the Free Zune Software from Zune.net


Where can one download Zune software?

One may quickly and easily download Zune software from X-box dot com slash Zune. They offer many songs and software for your Zune. There are also testimonials.


Can you upload songs onto your zune without using zune software?

You can use Limewire to download the songs. Then go to your zune collection and drag the music from Limewire onto your Zune software.


How do you sync your zune to your computer?

Connect your Zune and open the Zune software. If the computer won't detect the device... Go to: Start > Control Panel > Windows Firewall > Change Settings > Exceptions and check the box "Zune Wireless Sync." Then hit "okay." That should fix your problem. To sync media, open the Zune software while your Zune is connected; to charge and use the Zune, close the Zune software.


Does the zune HD work with iTunes?

no but you can downlaod the zune software from zune.net


How do you get the zune software for a Mac?

There are no programs available for the Mac to synchronize with a Zune.


How do I sync a Zune digital media player?

If your computer does not recognize your Zune, you should first check to see if you have the latest version of Zune software. If your software is up-to-date, try restarting both your PC and Zune.


Do you have to use zune software to put music on your zune?

yes. when you hook up your zune for the first time you must setup the zune software in order to put songs, videos, games, podcasts and more onto it


What if i can't install zune software?

If you cannot install Zune software, you should check the system requirements. You also need to ensure that your device is compatible and you can always contact the support center for Zune software or your device.


Can you download zune software without the CD?

the zune website www.zune.net/setup


Is there any other way for my zune to get songs from my PC without zune software. I have a 2002 Media Center Edition.?

Unfortunately no there is no other way to get songs from your PC to your Zune without the Zune software and it will not work with 2002 Media Center


Who manufactures the zune software?

Microsoft