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Answer:
I believe you are referring to support tickets. These are simply a means of keeping track of a support request. You open a ticket with a question or comment and the hosting company responds.
It's essentially a logged non-real time chat with the hosting company.
This is just another support methods web hosts use to communicate and support their customers. Others include live chat, phone support, knowledgebase, community forum and blogs.
Many hosts offer this at no charge, such as popular hosts like SiteServing, HostGator, RackSpace, JustHost and others.
It's essentially a logged non-real time chat with the hosting company.
This is just another support methods web hosts use to communicate and support their customers. Others include live chat, phone support, knowledgebase, community forum and blogs.
Many hosts offer this at no charge, such as popular hosts like SiteServing, HostGator, RackSpace, JustHost and others.
Contributor:
MannDTP
MannDTP
First answer by MannDTP.
Last edit by Uppercloud.
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