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Administrative Assistant - Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Extensive software skills are required, as well as internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator, or associate.

Priorities

  • Relieve management of administrative detail, all projects
  • Coordinate work flow
  • Update and chase delegated tasks to ensure progress to deadlines
  • Take initiative in manager's absence
  • Keep projects on schedule
  • Maintain procedures manual to ensure consistent performance of routines

Communication

  • Compose correspondence/reports for own or manager's signature
  • Arrange essential mail in priority action order for boss
  • Check deadlines on incoming requests and put preliminary work in play
  • Process replies on own initiative or from bosses' dictation or notes
  • Research, draft or abstract reports

Phone

  • Handle all inquiries within my capacity
  • Arrange "callbacks" to protect boss's time
  • Provide back-up materials for callbacks
  • Route calls elsewhere as needed
  • Do phone surveys/inquiries as needed

Appointments/Meetings

  • Maintain calendar; ascertain which events require boss's presence
  • Fix commitments to maximize boss's time efficiency; Allow decision/desk time
  • When boss chairs meetings:

-Prepare agenda in advance

-Arrange meeting facilities

-Act as recording secretary; prepare action minutes

Confidentiality

  • Perform to earn boss's full confidence
  • Assure discreet handling of all business

Visitors

  • Screen to control interruptions
  • Provide back-up data as needed
  • Arrange amenities as needed
  • As arranged, "rescue" boss from laggards
  • Schedule visits away from boss's area to protect priority/private tasks

Travel

  • Arrange travel through internal or outside agents
  • Arrange travel cash in advance
  • Prepare itinerary, trip file and supplies
  • Prepare expense report tools for boss
  • Complete expense reports after trip

Data Management

  • Improve/tighten storage/retrieval systems
  • Update and manage index

Routines

  • Update secretarial/clerical desk manual
  • Set up "tickler" system
  • Set up "exception reporting" system to handle routines without supervision
  • Routinely re-order department supplies
  • Update mail/phone directories
  • Make these available to trainees

Projects

  • Handle administrative detail, all projects
  • Seek greater role in projects within administrative and other areas of competence
  • Seek training on projects outside my range

Supervision

  • As required, recruit, hire, train and supervise part-time or full-time, paid, or unpaid/volunteer secretarial or clerical staff

At the advanced levels, office administration is about METHODS for handling work; it requires a constant audit of the way a company does things, and willingness to rock the boat for greater economy and efficiency in getting work done. Here are some typical tasks:

  • Study and review company or department procedures
  • Recommend management action to improve standard operating procedures. Present comparisons on costs, risks, and benefits
  • Develop and test new procedures
  • Take part in any administrative meetings to assure secretarial follow-through
  • Take initiative on requests and inquiries of administrative nature, especially when bosses' specialty is not administrative
  • Prepare and control administrative budgets

Some Administrative Assistants perform only the duties listed above. Others perform them along with their secretarial duties. Still others specialize in Finance, Marketing, Personnel, or Engineering, for example, and their title should clearly express their special area of concentration.

The more clearly your title informs callers and correspondents about what you actually DO and CAN DO for your team, the better.

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12y ago
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Wiki User

14y ago

Simple... yet not simple. The duties of an Executive Assistant vary I'm sure. I can only list those that I am responsible for on a daily basis.

* * * * * * * * * * * * * * * * * ** * * * * * * * All this plus whatever other projects and duties happen to fall in may lap daily.

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Wiki User

9y ago

An administrative assistant generally is responsible for keeping the organization organized and on scheduled. The administrative assistant greets visitors, takes minutes, orders office supplies, and may organize employee schedules.

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Wiki User

11y ago

Most executive assistants will maintain an executive's calendar, answer phone calls and take messages, and manage correspondence. Depending on the level of ability of the assistant and the level of delegation desired by the executive, the assistant may also manage workflow, keep projects moving on time, and perform research for meetings or speeches.

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Wiki User

10y ago

The job duties of an executive assistant can vary, depending on the needs of the employer, but usually consist of managing operations, organising and maintaining information, answering correspondence and planning appointments and trips.

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15y ago

To provide personal administrative support to management and the company through organizing administrative duties and activities including receiving and handling information.

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