Answer:
Yes, West is an excellent company to work for. They pay well and on time. They also provide good training most of which is done online. They do require a background check as part of the hiring process as you will be handling sensitive information. There are other companies like West that hire inbound customer service reps.
No, it's a scam company that scams it's employees. See the "Ripoff Report" for plenty of details of plenty of worker dissatisfaction. Enter the company name in a google search and watch it fill in the word "scam". There are better, safer, and more real jobs.