I am handling a training session on customer service for the public works department of a city in Africa and this is the title of the opening module. To me, customer service in public service is the...
Customers want their issue listened to fully. They want their customer service rep to ask pertinent questions in a friendly manner. They want to know whoever they're talking to has knowledge and the...
Well, it means for information to get passed around the world quicker and easier... Sharing knowledge can be beneficial to countries with less resources.