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What are the Duties and responsibilities of front office supervisor in hotel?

In: Luxury Hotels [Edit categories]

Answer:

i am a supervisor, I'm responsible for handling guest complaints. I also receive and respond to guest complaints that are email to the corporate office. I make the schedule for the front desk employees. I'm in charge of training them as well. I introduce new standards and procedures to them as well. I also order the items for our gift shop. Most importantly I must lead by example and go above and beyond with excellent customer service.

First answer by ID1173754207. Last edit by ID1173754207. Question popularity: 4 [recommend question].

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