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What are the differences between a call center agent to contact center agent?
Wiki User
∙ 14y ago
A call center is defined as a place where consumers are served through the reception of a large volume of inquiries, or through the calling out or transmission of sales, depending on the function of the call center in question all via phone. Where as Contact center covers more channels of support such as emails, chat and fax.
So the contact center agent is who has the skills to support all customer inquires via phone, multimedia and faxes effectively where as the call center agents handle voice calls only
Wiki User
∙ 14y ago
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