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Overview
A hotel reservation clerk is the human face of a hotel. Hotel reservation clerks are the first form of contact between the hotel and the clients. The client's first impression of the hotel is not only influenced by the ambiance but more so by the services they receive from the hotel reservations clerk. The hotel reservation clerk may work in a particular hotel or he may operate from a call center working for different hotels.
Keep up to date with knowledge of phone system.
Handle all guests' special requests in a professional manner.
Complete all necessary projects by the assigned times.
Complete documents as directed and to specifications.
Responsible for taking reservations and accurately inputting into the pms (Property management system)
answer inquiries of room rates, outlets and room locations.
Be familiar with property, amenities and surrounding areas.
Interact with Group Rooms Coordinator on bookings.
Wiki User
∙ 11y ago
Wiki User
∙ 12y agothe main duty of the reservation officer is to reserve a rooms for guest by phone, mail, online whatever this main duty of the reservation officer.
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