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It is important when an association hires a management company, that the company have earned a proven track record of managing condominiums. Condominium-savvy management companies are usually affiliated with national organizations, such as CAI (Community Association Institute). As well, they understand how to read and employ the responsibilities called for in the governing documents, and they understand state condominium law.

Check the local BBB for a company's standing. Interview past and present clients.

The first step, however, is to decide what skills are required to manage the property, what skills the board possesses and what skills are lacking. Then the association can hire a management company that is good fit with that board.

Insist on a managing agent who fits with the board's style of work and level of involvement.

Pros: The management company

  • Handles the condominium's finances, including paying bills and collecting past-due assessments from owners
  • Maintains lists of tenants and contact details for all residents
  • Reports financial standings monthly
  • Operates as a buffer between the board and board-members' neighbors
  • Helps the board execute its duties as outlined in the governing documents
  • Helps the board abide by state laws that govern condominiums
  • Advises the board in special situations, such as disaster repairs, vendor relations, crisis situations and so forth

Cons: The management company can

  • Abuse its responsibilities by conducting itself in non-professional ways
  • Manage the property as though it were a rental property, ignoring governing documents and state laws
  • Pay bills late
  • Demonstrate poor communication skills and alienate association members
  • Refuse to abide by the decisions of the board
  • And so forth

Before you sign a contract with a management company:

  • Read it through to understand what services are offered and which services are covered in your base rate and which are charged for in addition, and
  • Obtain an estimate from the managing agent as to the administrative fees and office expenses anticipated monthly to support your particular property
  • Verify that the contract terms offered and the terms set out in your governing documents match or are not in conflict
  • Understand the cancellation process and the renewal process
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Q: What are the pros and cons of a condo association hiring a management company?
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