Answer:
Pros
-better decision making(different background)
-better customer services
cons
-conflict problem
Twenty years of research on the diversity fad has revealed zero evidence that race or sex diversity of a workforce has an benefit on any work function.
A workforce with REAL cultural diversity - no shared values, and a variety of preferred behaviors and values - is difficult to manage and prone to high turnover. Workforces need cultural uniformity - agreement on shared values and proper conduct.