Responsible for checking guests in and out of the Hotel. Issues room keys, pamphlets, discount cards, etc. Works in conjunction with the bell staff to assist guests to their rooms. Answers various...
I doubt it would change much. Customers always like to be greeted by real people - and real people are easier to communicate with than automated machines. There may be advances in cash-handling or...
Hotel, motel, and resort desk clerks are the first line of customer service for a lodging property. They register arriving guests, assign rooms, and answer guests' questions on hotel services and...
To name few problems encountered by a front office desk agent in a hotel:
1. Overbooking: Eg. When the hotel is already fully-booked and here comes a guest with a confirmed booking through a travel...