What are the responsibilities of a hotel manager on duty?

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Answer:

The Manager on Duty is an essential and critical role for the success of a hotel. The MOD is responsible for all VIP's, guests concerns or elevated requests, front line assistance and operational consistency in the building.

The Manager on Duty role is used for virtually every shift, and often as onsite, 24-hour coverage over weekends.

Various duties include greeting important guests at check-in, escorting guests to rooms, room inspections, follow-up calls to guest requests, testing and inspecting service levels, acting as the onsite contact for meetings and serving as extra staff when departments get busy.

First answer by ID1129869026. Last edit by ID1129869026. Question popularity: 1 [recommend question].

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