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What are the various designations in various departments of a call centre?

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Answer:

1.inbound calls receiving team(receives all incoming calls)
2.outbound calls teams(makes calls to the specified.......)
3.operations team(just monitors each and every team)
4.management information system (MIS) team (prepares day to day,hour to hour information ........)
5.a separate team for maintaining the data entry

First answer by ID2088530674. Last edit by ID2088530674. Question popularity: 1 [recommend question].

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