Do you mean a guest house? If so it's like a small hotel, but without an evening restaurant or bar. It's bigger than a B&B (which tends to be someone's home) and they often have quite good...
There are various Forms and documents used in a hotel .Here are some of them Guest Registration Card Guest message slip Guest Invoice Guest Welcome letter Guest Currency exchange receipt etc.
It could be one out of a hundred reasons or a combination of part or all of them. Basically, it could be because the hotel itself does not meet customer expectations. It could be because employees...