what are the qualification of a call center agent
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Call Center Agents must be fluent in the language that their callers speak. If the callers will be speaking English, then the call center agent must be able to communicate with them in that language. If there is a possibility that callers may speak one language or another, the call center may set up "queues" to direct calls to agents fluent in one of those specific languages. This practice is becoming more common in the United States, where callers may speak English or Spanish, but not both.
The role of a call center agent is to answer the telephones and solve problems or send customers to a specific location within a business. A call center agent might also make some sales calls.
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You must be patience,humble and with relax.
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Customer service is the support you offer your customers. In handling a call center customer, you must have patience, effective communication skills and negotiation strategy. Approach customers in a proper way.
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The skills required for call center work include communication, computer and problem solving. Most call centers have a computer database for the worker to take and record information. Also, dealing with customer issues requires a degree of tact and problem solving with excellent linguistic skills.
Strength, the center must be able to neutralize defensive linemen that are as strong if not stronger than they are. Agility, the center must be able to move side to side to block a defensive tackle or a linebacker. Intelligence, the center will usually call offensive line assignments at the line of scrimmage and must be aware of the defensive setup. Discipline, the center must always snap the ball on the count called by the quarterback.