What can you do to try to remove trojan horse PSW Agent H when everything else has failed?

Answer

All Trojan horses are hidden files, in order to get at them you will need to go to Start /Control Panel /Folder Options (click the View tab)and uncheck both the *Hide file extension for known file types & *Hide protected operating system files (Recommended)-boxes, then OK yourself out. Then you will need to restart your computer and go into SafeMode by HOLDING the F8 key DOWN -(at bootup - after the first screen info - be quick!) and choose SafeMode. [You have to use your keyboard when you're in SafeMode - the keys to use are Ctrl/Alt/Delete (to exit the Help and Support screen) - Tab/Arrow keys/ Pageup/Pagedown/ the Window key(between Ctrl & Alt) & Enter] So, from the DeskTop screen press the Window key to get Start/ arrow up to Search/ arrow right to For Files or Folders and type up the NAME OF THE FILE & EXT (not for example horse.winshow.V) but the actual name of the file, which would have shown up on your anti-virus software. To delete this file from here just press Page Up to highlight the file and then delete. To get out of Search -Alt F/ arrow down to Close and press Enter. Press the Window key to shutdown and restart your computer.

It will be safe to empty your Recycle Bin in the Normal mode where you can use your mouse.

I have had 4 trojan horses on my C drive and kinda figured out the above method a week ago. After unchecking the hidden files boxes I deleted the Temp file from the _Restore folder (as these keep putting the same files back into your system), then went to SafeMode to delete what virus files that were still there. My computer is now absolutely FREE of these pests!

hope this helps...Phyl

ps. I also have AVG 6.0 (the free one) & also the Ad-aware 6 and I use them every day as my kids love to play games from the Internet.

First answer by Phyl. Last edit by Phyl. Question popularity: 87 [recommend question]