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What could be preventing Microsoft Outlook from connecting to the internet via a cable modem with an error message saying that the SMTP server has not responded in 60 seconds?
Wiki User
∙ 18y ago
If you are able to receive emails without any problems, you should probably contact your email provider. It sounds like your computer is able to reach the SMTP server, but there's a problem with the server which of course isn't a problem on your computer. If you are NOT able to receive emails, what kind of errors are you getting while trying to receive? If you need more info, let me know and I'll get back to you! * You first need to determine whether your access itself is working. Can you go to websites, etc? * If access is ok, check your settings in Outlook. Do you have the correct SMTP(Outgoing Mail) server set? Also, are you checking mail with the correct profile? * If access is ok and Outlook settings are correct, then the issue might be with the server. Write down the SMTP server address given to you by your provider, it will be either a URL type address like mail.provider.com or an IP address like 111.222.333.444 * Now, go to a command prompt: Start/Programs/Accessories/Command Prompt At the prompt, type in "ping SMTP address" without the quotation marks. EXAMPLE: ping mail.Yahoo.com You will either get "Reply from" messages with time intervals, or "Timed Out" messages. If you get replies, the server is up and running. If you get timeouts, the server may be down.
Wiki User
∙ 18y ago
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