I have heard that Benjamin Franklin was once a baker and pushed his baking cart around to sell his goods. He had a squeaky wheel on his cart and noticing that it drew attention to him and his cart of...
The person (or thing) most in need of help (or service) gets the help.
Or... you fix the thing that's broken, by paying more attention to it than the things.
If you don't complain about something you aren't happy with and that you actually need, no one is going to do anything to help you solve your problem, so you have to keep on bugging people until the...