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What does a credit controller do?

Updated: 9/14/2023
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14y ago

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* Credit controllers often have their own book of debtors accounts to manage, over time they will become very familiar with these companies - what their needs are and how to deal with late payments on each of them. * Credit controllers use email, letters, and telephone to contact debtors and ensure payment of outstanding invoices. * They credit check new customers and open new credit accounts ensuring the company has all the relevant information on the debtor. * They keep a record of all communication with the customer, this is important when there are payment problems and the account becomes legal, these records are needed for court proceedings. * They resolve all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department. * Often they will instruct collection agencies and / or solicitors. (Credit controllers will often appear in court to represent their company) * Some may deal with factoring and credit insurance. * They will reconcile accounts and do the same for the month end for the whole debtor ledger. * They report to management on outstanding issues and inform them early of potential debtors problems. * They may deal with liquidators and ask for bad debts to written off.

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Q: What does a credit controller do?
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