It depends on the company product or service offering - customer service job can be inbound call answering customer inquiries on account information, billing information, ordering new service or products, or outbound calls (telemarketing) using scripts.
It is the process of targeting, acquiring and convincing customers to buy your and product and services. And then taking good care of them after the sale so they come back again and again.
Customer Service jobs depend on the business you are working for. The basic idea is that you have knowledge of the company and products/services along with a basic understanding of how to troubleshoot the issues, problems, and requests that may come up with those product or services. Normally, if you are being hired directly into a customer service position, you will receive training to prepare you for the possibly questions and scenarios which may arise. As the name implies, you will be dealing with customers on a regular basis. No two customers are exactly the same in what they want or expect... but no matter what, they will want you to care about their issue, be motivated to assist them, and happy to help in any way you can.
Any job that provides a service to the general public. ie... retail, resturants, bank tellers... Not necessarily the general public. They may only deal with established customers. A computer service bureau that processes payroll for several businesses will have Customer Services Representatives who deal directly with established customers but have nothing to do with the general public or even a prospective client.
Often the term is used for phone operators who work the complaint hotline for major retail companies. Think about Walmart. They have a customer service dept. in every store. So will your local electric company, or the gas company. Switchboard operators are essentially customer service employees. They're the first line of contact for their business and serve by anwering questions and/or directing calls/taking orders/ confirming shipments. Hotel front desk clerks are certainly customer service employees, as are the hotel's maintenance and housekeeping staff, to some degree. Their "customers" are usually what is considered "internal customers" IE; they don't often deal directly with the guests. Their customers are actually other employees who book the rooms and clean the rooms. Customer service is a very broad umbrella. Many jobs can be considered to be service jobs.
Customer care and customer service are two different terms for the same job. Both are focused on customer satisfaction and resolving complaints in a timely manner.
== i know i have a ability to work on your company because of my skill and knowledge that i can apply on this job because on my previous job is a customer service job that i have to apply it. because i love to serve with any kind of people. =
A job in customer service requires training in interpersonal skills, patience, politeness, political correctness and being extraordinarily well rounded in sales.
When you apply for a job, you may be asked to outline your customer service experience. If this is the case, you should discuss times when you went out of your way to provide great customer service. Discuss how you have helped calm an irate customer as well.
The main job of customer services is to taking the customers while they asking the assistance, inquiries, handling complaints and resolving the issue.
Someone can get a job in customer service by applying for a customer service job through various job advertising websites such as Monster or Workopolis.
Customer service representative job is to look after the various things and problems a customer faces. Try and attend those problems and make him happy and satisfied.
If it's a customer service job, community focus would probably be most important.
Customer Focus, Inc. Customer Service Training Material - We provide the most impressive customer service training material packed with learning and job aids ?
There are many jobs available in customer service. Many business models are centered in customer service and training in ITIL will prepare you for a career in service management.
Good customer service involves being knowledgeable and willing to help the customer. It also involves understanding the customer's needs and resolving any problems they may have.
Customer care and customer service are two different terms for the same job. Both are focused on customer satisfaction and resolving complaints in a timely manner.
customer service representative has to include job aspects that showcase the applicant level of knowledge, skills and experience on this type of job. You may talk about any job related services you've provided in order to expressively present your background. The article attached provide basic resume for customer service rep. in addition, you can find link to group of articles for job interview of customer service rep
Great customer and patient services involve pleasing the customer or patient. Communication is the key to great service in both situations.
== i know i have a ability to work on your company because of my skill and knowledge that i can apply on this job because on my previous job is a customer service job that i have to apply it. because i love to serve with any kind of people. =
A job in customer service requires training in interpersonal skills, patience, politeness, political correctness and being extraordinarily well rounded in sales.
both involve getting the attention