Key Responsibilities
1. Develops enthusiastically satisfied customers all of the time.
• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer to
enhance service and meet sales goals.
• Offers customer demonstrations and samples using brewing equipment.
• Customers creates opportunities for customer to interact with the product.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the "Just Say Yes" behaviour by taking care of customer needs.
2. Provides quality beverages consistently for all customers
• Prepares Starbucks beverages to standards.
• Follows health, safety and sanitation guidelines for all products.
3. Maintains Quality store operations
• Follows store policy and procedures for operational flow at each station.
• Follows standards for merchandising, stocking, rotating and storing products.
• Performs cleaning tasks in accordance with the duty rosters and cleaning standards and
works as a store team member.
• Presents oneself professionally and demonstrates clear communication by using Star
Skills with all customer and partner interactions.
4. Contributes to store profitability
• Follows cash handling procedures and cash register policies.
• Follows inventory stocking and recording guidelines.
• Contributes to store goals for increasing sales and improving profits.
5. Takes responsibility to learn all aspects of the barista position
• Is responsible for self-initiated learning.
• Learns and demonstrates creating the Starbucks Experience.
• Learns and demonstrates all performance standards listed in the Core Learning Journey
Guides.
A barmaid job description is serving the food and drink it's a similar job to a waitress. Except you don't have to be so formal (if you're not working any where that is fancy) and has no busboys.
The job can start out hard since you have many drinks to memorize, but it gets easier with time.
When you first walk in, it always smells like coffee and sweets so you feel happy and energetic.
Behind the counter duties include wiping down counter-tops periodically, preparing hot and cold beverage items like Lattes and Frappes/Frappucinos, stocking everything from refrigerators to retail merchandise, baking pastries such as cinnamon rolls and muffins, brewing different varieties of coffee, filling the ice bin when it runs low, taking inventory on items (only when you order items from the company), handling the cash register and keeping your customer happy.
Cafe area work includes wiping down tables and chairs and keeping the floor clean by sweeping and spot-mopping (mopping in areas that are extremely filthy).
Grunt work includes doing dishes, taking out the trash, putting up boxes of new items when your new shipment order comes in and wiping down doors and windows.
If you make a mistake such as accidentally short-changing a customer or making the wrong drink order, don't worry about it. It's bound to happen to everyone. Just apologize and try again.
Remember also to NEVER BAD-MOUTH A CUSTOMER. The customer is always right (even though they're not sometimes ; your employer will explain that one).
No job is easy at first. But keep at it and once you get used to the rhythm of things and how they work, you'll do fine. :)
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Job Submission Description Language was created in 2005.