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What fees can you charge when charging customers for returning goods?In: Computer Buying |
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Most companies stock a restocking fee of up to 15%, if the part is not defective.
However, I think this may scare customers away. One thing you may want to offer is to diagnose the problem and suggest the right product/part to fix it. Sometimes I find that once you explain that it may not be as simple as buying a part and popping it in, they go ahead and have you (the expert) do it.
It'll just be more pleasant for all parties.
First answer by ID1201917518. Last edit by ID1201917518. Question popularity: 8 [recommend question]
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