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Genesys Reporting probably is in reference to a suite of products from Genesys, "The World's No. 1 Contact Center Software"
Genesys has released several reporting products over the years. This would include products for Real-Time reporting and historical reporting on call center activity.
The products are as follows: (please note that some of these are no longer supported or available from Genesys)
Call Center Pulse+ (CC Pulse)
* Used for real-time reporting. Connect to a Statistical Server that tracts telephony events, actions and status.
DART - So old I can't remember what the acronym stands for.
* Provided historical reporting based on call detail records recorded by Genesys Call Concentrator.
Call Concentrator (CCON)
* This was a server application used to record call detail records. Initially used by DART, but continued to be a stand-alone data collector when DART was discontinued. Reporting on the call detail records was not straightforward. Complex procedures needed to be set up to extract, transform and load (ETL) the call concentrator data into a reporting database. No standard reports were provided as no 'reporting' database schema was provided or recommended.
Call Center Analyzer (CCA)
* Historical Reporting based on Statistical Server, same and CC Pulse.
* CCA included data collection, Reporting Datamart, and Report Delivery vie Brio (turn Hyperion and now Oracle)
* Call Detail Records were not provided. Statistics / reporting data was captured in a summary form, usually every 15 minutes.
Info Mart
* Historical Reporting.
* I believe this was initially based on Call Concentrator, but has changed up to Interaction Concentrator (ICON).
* Initially Genesys did not include a report delivery component, only the data collection and reporting database. However, this may have changed to include some basic reports for Business Object.
Wiki User
∙ 8y ago
Wiki User
∙ 13y agoGenesys Laboratories is an Alcatel Lucent (ALU) subsidiary company.
It provides the world's number one contact centre integration software. The Solution packages combine middleware components, database elements and running applications on servers and client desktops with external functional and operational components to provide a Suite of Solutions, based on or around;
>Interaction Management (Voice and Multimedia) through CIM, including soft phones.
>Interaction Campaigns (Outbound) through OCS/OCM, including Dialler progress detection.
>Telephony Solutions through SIP Protocols.
>Interactive Voice Response (IVR) with Text-to-Speech (TTS) and Automated Speech Recognition (ASR), through GVP.
>Volume Reporting (Real-Time) through CCPulse+.
>Volume Reporting (Historical) through CCA and Hyperion.
>Interaction Volume Reporting (Real-Time) through Informiam.
>Interaction Volume Reporting (Historical) through Infomart and Informative Insights (a Business Objects product).
>Workforce Management through WfM.
>Intelligent Workflow Distribution through iWD.
>Enhanced IVR Customer Experience through iCFD.
More details of each of these Solutions for various industries can be found in the related link to Genesys
Further (unoffical) reading regarding the majority of the Solutions listed can be found in my own web-site (see link)
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What is the population of Genesys Conferencing?
Genesys Conferencing's population is 1,000.
When was Genesys Conferencing created?
Genesys Conferencing was created in 1986-12.
When was Genesys Wealth Advisers created?
Genesys Wealth Advisers was created in 2000.
What is Genesys Telecommunications Laboratories's population?
The population of Genesys Telecommunications Laboratories is 1,700.
When was Genesys Telecommunications Laboratories created?
Genesys Telecommunications Laboratories was created in 1990.
Where can one find more information about Genesys conferencing?
Inside Conferencing is an excellent site that can offer more information about Genesys conferencing as well as by going to the companies website or Intercall.
WHAT IS a genesys t server?
Genesys Telecommunications Laboratories, Inc.: Genesys T-Server framework version 5.1 Anyone familiar with the CTI industry knows that Genesys, an independent, wholly owned subsidiary of Alcatel, played an important role within the field of computer-telephony integration (CTI). Genesys was best known for providing the architecture by which multiple call centers could be connected together to seamlessly appear as one. Using Genesys' network routing solution, users can make routing decisions on a per-call basis while the call is still in the carrier network. By routing directly from the carrier network, the need to route calls from premise to premise is eliminated. Routing decisions can be made based upon information collected with the call or a database lookup and calls can also be routed to agents based on their individual skills. Genesys has extended its T Server framework to encompass multiple interaction types: e-mail, Web-based chat and collaboration and voice over IP (VoIP), as well as traditional voice and CTI-based routing. We'd also like to mention that Genesys' flexible architecture has allowed it to integrate with third-party solutions such as Mercom System's Audiolog multimedia recording product. The Genesys solution, which includes the T-Server Framework, tracks and records the country of origin of the customer's call, e-mail, fax or consults a database to determine where the client is located. The Genesys Enterprise Routing solution also accesses client information from a central database and directs the call, message or letter to the appropriate contact center agent. Even better, Genesys created a WAP application that allows customers to queue callbacks from a Genesys-enabled call center to the customer's mobile phone. Genesys' innovative solution allows for contact center load balancing, central administration of all media types from a consistent interface, workforce management features, routing calls based on skills, "call blend" inbound/ outbound multimedia interactions and the seamless integration of multiple contact centers with multiple resources into one software package. Copyright Technology Marketing Corporation Sep 2000Provided by ProQuest Information and Learning Company. All rights Reserved
What is Genesys CPD?
Коллеги, мы уже 5 месяцев не можем внедрить, лучше Вам не знать, что это.
What are some popular providers of Hosted IVR solutions?
Some popular companies that provide Hosted IVR solutions and services, include: Voxeo, CenturyLink, Microsoft Tellme, Cisco Systems, Inc., and Genesys.
What is some well rated software for call centers?
Salsesforce is one of the highest rated call center software companies. Their software is used by several fortune 500 companies. Other highly rated call center software includes Genesys, CRM, Aspect and TMC.
What are some good aggressive skates for beginners?
Check out some Rollerblade, Razor, Remz, K2 or USD. All these brands have super comfortable skates and are durable so as a beginner you will enjoy wearing them and they wont wear out as you skate for many hours. Rollerblade has the Solo series out right now and they are quite nice and offer a fat soul to grind on. Razors has the Genesys 7.1 and 7.2 which are both super ill and have a great feel and functionality. Remz just released the HR1.1 but as a beginner you probably don't need to spend 300 bucks.
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