What is Quality costumer service?

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Quality Customer Service is when the customer walks out of a store I work in, happy that they were served in a polite manner and I know that because I took the time to listen to their complaints, they will come back to purchase something else in the future.

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Quality costumer service?  Concept of costumer value?  Costumer satisfactaction survey?  Qualities of a costumer service?  How do you handle bastard costumer?  How do you give outstanding costumer service?  What should be the positive traits of a costumer service?