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SUMMARY
Responsible for the operating system and associated subsystems. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify alternatives for optimizing computer resources.
PRIMARY RESPONSIBILITIES
- Collect information to analyze and evaluate existing or proposed systems.
- Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
- Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
- Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
- Research and recommend hardware and software development, purchase, and use.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
- Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
- Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
- Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
- Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
- Write and maintain system documentation.
- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document system problems and resolutions for future reference.
- Other duties as assigned.
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